difference in balances - customer account statement

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Posted on by JuleWergne

Hi all,

we have issue with customer account statement for one customer:

when i choose the period e.g. 01.01.2021-31.08.2021 we have the end balance for customer X - 10000€.

Then I generate this report for period 01.09.2021-31.12.2021 and the opening balance for this customer is 12000€.

For other customers the report works fine, the end balance of one period is = the opening balance of next period.

But for this particular customer we have problem.

What could be reason for that and how can I find the transaction, that causes the difference?

It is AX 2009. The problem is also, there is no chance to export the report to excel to analyze the data.I don't know why it is not included in AX 2009.

Thank you!

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OsmanIstanbul 2,818 on at

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Hi,

Could you try to get the report for 01.01.2021-31.12.2021 and share the results? and also please share your filters with us.

Best.

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