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Unable to delete a Record Creation and Update Rule

Posted on by 80

We have some "Record Creation and Update Rules".

We found that during testing we were unable to open the Case form.

We decided to create a new set of Rules which work fine.

Unfortunately we cannot delete the old rules.  We get an error which states it is unable to find a Workflow and provides a GUID.

My guess is that the rules create a workflow when activated and somehow the workflows are not present so I seem to be in a Catch-22 situation.

Any idea as to how I can remove them?

P.S. Not sure what the original problem was with the Case form.  we were doing a migration from on premise to online and I suspect we ended up with 2 forms somehow.  Anyway this does not seem to be an issue anymore except possibly here.

  • RE: Unable to delete a Record Creation and Update Rule

    Hi GordonJohnston,

    Additional troubleshooting and further details will be required to troubleshoot this.

    I would recommend to raise a support request with us to get this resolved / get that Workflow removed.

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