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Service | Customer Service, Contact Center, Fie...
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Dialogues in the 9.1 on-prem

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Posted on by 59

Hi all,

We are in the middle of the process of moving our 8.2 on-prem to the 9.1 on-prem.


I know, that Dialogues are deprecated (but still exist). In the online we have power apps and model-driving apps, but what about on-prem? What is the alternative for the dialogues in the on-prem systems?

Thanks,
Michael

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  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Dialogues in the 9.1 on-prem

    Hi Michael,

    Yes, Dialogs are deprecated, Suggested replacement options include Business Process Flows or Canvas Apps. 

    Based on the following documentation, you can use Business Process Flows in the on-prem systems:

    https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview?view=op-9-1 

    pastedimage1670304495774v1.png

  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: Dialogues in the 9.1 on-prem

    Hello Michael,

    Technically dialogs are still there (even in the online version) and you can open dialogs using JavaScript and keep using those as is.

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