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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to register dev...
Service | Customer Service, Contact Center, Fie...
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Unable to register device or import registered device

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Posted on by Shrikant V Karpur 6
I have followed all the steps from https://learn.microsoft.com/en-us/dynamics365/field-service/installation-setup-iothub and checked for all twice but still there is no actions when we try to import devices or register device to and  from Azure IOT
 
 
Categories:
Dynamics 365 Field Service
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  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,375 Most Valuable Professional on at
      IoT Connector Not Enabled in D365:
    • Go to Field Service Settings > Field Service Settings record.
    • Ensure “Enable IoT Integration” is set to Yes.
      IoT Hub Connection Missing or Incorrect:
    • In IoT Settings in D365, confirm the IoT Hub Name, Connection String, and Event Hub-compatible endpoint are correctly entered and saved.
    • Ensure the shared access policy used has "Registry Read", "Service Connect", and "Device Connect" permissions.
      IoT Connector Not Installed or Activated:
    • Go to Advanced Settings > Solutions.
    • Confirm the IoT Connector for Microsoft Dynamics 365 is installed and not in a failed state.
      Missing Azure Event Grid Subscription or Permissions:
    • Ensure Event Grid is set up correctly to push events from IoT Hub to D365.
    • Confirm webhook endpoint is configured and reachable.
      IoT Alerts Processing Disabled:
    • Navigate to IoT Alerts in D365.
    • Ensure that IoT alert processing is not disabled (check IoT provider setup).

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