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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Extra functions for em...
Small and medium business | Business Central, N...
Suggested Answer

Extra functions for emails sent from BC

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Posted on by Kamill11 41
Hello,

I have a question regarding the configuration of Business Central. Our client requires us to enable the function of receiving delivery receipts for emails, particularly for invoices and orders. We would like to enable this option, but only for selected customers, so it doesn't affect all outgoing emails. Does anyone know if it's possible to configure Business Central to automatically send delivery receipts only for specific recipients?

What steps need to be taken to achieve this?
Are any additional extensions or configurations necessary?
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,600 Super User 2026 Season 1 on at
    Hi, as far as I know, the standard can't do it. There are email scenarios in BC, which can specify the sending email address for functions such as SO and SI, but there are no settings for customers.
     
    This may only be considered customization.
     
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Saurav.Dhyani Profile Picture
    Saurav.Dhyani 14,419 User Group Leader on at
    Hi,
     
    You can create a custom process, but standard will work for all customers. I would suggest following steps -
     
    1. Define a Boolean on customer for enabling / disabling Auto Receipt (Background).
    2. During Posting of order & invoices find the event where you would like to trigger the email logic.
    3. Sent an email in background to the recipient if Boolean is enabled. 
     
    ** From a Performance perspective, I would suggest adding a new table to queue record that need to send as email and a job queue which processes items in queue when new records get added. 
     
    Also add a Boolean in posted documents, of email sent and when job queue processes, mark that Boolean as true.
     
    Hope it helps.
     
    In the YouTube Email playlist i have provided details about generating an email, rest I hope you will be able to develop with above mentioned steps.
     
     
    Let me know if any questions.
     
    Regards,
    Saurav Dhyani

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