Small and medium business | Business Central, N...

Extra functions for emails sent from BC

(1) Share

Report

Posted on by Kamill11

Hello,

I have a question regarding the configuration of Business Central. Our client requires us to enable the function of receiving delivery receipts for emails, particularly for invoices and orders. We would like to enable this option, but only for selected customers, so it doesn't affect all outgoing emails. Does anyone know if it's possible to configure Business Central to automatically send delivery receipts only for specific recipients?

What steps need to be taken to achieve this?
Are any additional extensions or configurations necessary?

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

YUN ZHU 96,039 Super User 2025 Season 2 on at

Like (0)

Report
Copy link

Link copied!

Hi, as far as I know, the standard can't do it. There are email scenarios in BC, which can specify the sending email address for functions such as SO and SI, but there are no settings for customers.

https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-setup-email#assign-email-scenarios-to-email-accounts

This may only be considered customization.

Hope this helps.

Thanks.

ZHU

Was this reply helpful? Yes No
Suggested answer

Saurav.Dhyani 14,384 Super User 2025 Season 2 on at

Like (0)

Report
Copy link

Link copied!

Hi,

You can create a custom process, but standard will work for all customers. I would suggest following steps -

1. Define a Boolean on customer for enabling / disabling Auto Receipt (Background).

2. During Posting of order & invoices find the event where you would like to trigger the email logic.

3. Sent an email in background to the recipient if Boolean is enabled.

** From a Performance perspective, I would suggest adding a new table to queue record that need to send as email and a job queue which processes items in queue when new records get added.

Also add a Boolean in posted documents, of email sent and when job queue processes, mark that Boolean as true.

Hope it helps.

In the YouTube Email playlist i have provided details about generating an email, rest I hope you will be able to develop with above mentioned steps.

Playlist - https://www.youtube.com/playlist?list=PL2-PuYsxlF1cHDTmdpfymtYLA9BBzm7Nu

Let me know if any questions.

Regards,

Saurav Dhyani

https://bit.ly/SubscribeSauravYouTube

Was this reply helpful? Yes No

Join the conversation

Community site session details

Extra functions for emails sent from BC

Helpful resources

News and Announcements

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > Small and medium business | Business Central, NAV, RMS

Featured topics

Product updates

Community site session details

Extra functions for emails sent from BC

Helpful resources

News and Announcements

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > Small and medium business | Business Central, NAV, RMS

Featured topics

Product updates