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Our organisation web proxy filter is blocking Omni-channel for Customer Service chat.
Is anyone able to provide a link to an article/page/document/file with the pre-requisite whitelist URLs for this service to allow chat to work through a web filtering proxy?
Hi,
Thank you. MS Support have just responded to a ticket we raised, and that domain is included....however, in our testing to reverse engineer the requirements for url whitelisting, we've not (yet) seen that url.
The urls/domain below are objectively evidenced as used/connections when using developer mode on Chrome
```
oc-cdn-public-gbr.azureedge.net/*
```
Microsoft support provided this information when a ticket was logged to gain the info from them:
```
Omnichannel owned endpoints
https://*.omnichannelengagementhub.com
In addition, Omnichannel also reaches to teams & skype endpoints for communication
https://*.teams.microsoft.com
https://*.skype.com
And Microsoft AD urls for auth
```
I'm going back to MS Support to see why we saw different URLs/domains than those put forward by them to see if we can get a concrete set of pre-requisite domains/urls.
Hi,
Can you try once, after whitelist the "omnichannelengagementhub.com" domain in your organization web proxy.
Please mark as verified if the answer is helpful.
Hi,
Yes - this isn't a browser issue, but one where when connected to a network controlled by our organisation, the chat function stops working. As soon as connected back to a direct internet connection (no web filtering), it works again.
We saw this with CafeX Live Assist as well - web filtering proxies block the chat traffic connections if the company/organisation has a block on "chat" services.
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André Arnaud de Cal...
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