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Our organisation web proxy filter is blocking Omni-channel for Customer Service chat.
Is anyone able to provide a link to an article/page/document/file with the pre-requisite whitelist URLs for this service to allow chat to work through a web filtering proxy?
Hi Stephen,
Have you tried using another browser to use Omni-channel for Customer Service chat?
Hi,
Yes - this isn't a browser issue, but one where when connected to a network controlled by our organisation, the chat function stops working. As soon as connected back to a direct internet connection (no web filtering), it works again.
We saw this with CafeX Live Assist as well - web filtering proxies block the chat traffic connections if the company/organisation has a block on "chat" services.
Can you try once, after whitelist the "omnichannelengagementhub.com" domain in your organization web proxy.
Please mark as verified if the answer is helpful.
Thank you. MS Support have just responded to a ticket we raised, and that domain is included....however, in our testing to reverse engineer the requirements for url whitelisting, we've not (yet) seen that url.
The urls/domain below are objectively evidenced as used/connections when using developer mode on Chrome
```
oc-cdn-ocprod.azureedge.net/*
oc-cdn-public-gbr.azureedge.net/*
https://swc.cdn.skype.com/*
config.edge.skype.com/*
bot-framework.azureedge.net/*
content.powerapps.com/*
Microsoft support provided this information when a ticket was logged to gain the info from them:
Omnichannel owned endpoints
https://*.omnichannelengagementhub.com
oc-auth.azurewebsites.net
In addition, Omnichannel also reaches to teams & skype endpoints for communication
https://*.teams.microsoft.com
https://*.skype.com
And Microsoft AD urls for auth
https://login.windows.net
login.microsoftonline.com
I'm going back to MS Support to see why we saw different URLs/domains than those put forward by them to see if we can get a concrete set of pre-requisite domains/urls.
Under review
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