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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How to get email Notif...

Customer experience | Sales, Customer Insights,...

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How to get email Notifications with ticket history that a CRM case has been assigned to them.

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Posted on by srmvel

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Hi Team,

This is related to "Customer service hub".

Whenever we update the ticket from portal to customer(via email),it sends out without complete ticket history.

For example--> Whenever we update,or when customer reply,it should have complete ticket history which is missing here.How to enable this?

community.dynamics.com/.../780429

https://immersivecoder.com/2020/10/22/auto-update-outgoing-email-subject-with-case-title-and-case-number-in-dynamics365-ce/

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Hi,

This functionality is available in Zap Helpdesk App!

When a Case is assigned to an Agent then full case history too can be sent in the automated case-assignment-email notification!

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