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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How to get email Notif...

Customer experience | Sales, Customer Insights,...

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How to get email Notifications with ticket history that a CRM case has been assigned to them.

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Posted on by srmvel

10

Hi Team,

This is related to "Customer service hub".

Whenever we update the ticket from portal to customer(via email),it sends out without complete ticket history.

For example--> Whenever we update,or when customer reply,it should have complete ticket history which is missing here.How to enable this?

community.dynamics.com/.../780429

https://immersivecoder.com/2020/10/22/auto-update-outgoing-email-subject-with-case-title-and-case-number-in-dynamics365-ce/

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Hi,

This functionality is available in Zap Helpdesk App!

When a Case is assigned to an Agent then full case history too can be sent in the automated case-assignment-email notification!

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