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How to void unapplied cash receipt

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Posted on by Community Member Microsoft Employee

We had a cash receipt come in as a down payment for an invoice (before the invoice was created). So the cash receipt was just sitting in Dynamics unapplied to an invoice. Then when it came time to pay the remainder of the invoice, the customer was accidentally charged full price instead of full price less the down payment. We refunded his credit card the amount of his initial down payment... but the original cash receipt is still sitting in Dynamics unapplied. How do I get rid of this unapplied cash receipt?

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Community Member Microsoft Employee on at

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RE: How to void unapplied cash receipt

One other option I like is to use the Small Balance/Credit write off screen. You have the option of perpost and acct you wish to hit.
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RE: How to void unapplied cash receipt

Ann,

You have a couple of options. You can use the application inquiry/reversal screen and select that payment and do a NSF action. However, you may not want to show an NSF on the account since this was not really a bad check. The other option is to create a debit adjustment to that customer using your cash in bank GL account as the grid account (that will reduce the bank balance) and then apply the open payment to that debit memo. However, if you are using the Cash Manager (or Bank Recon) module, that debit memo will not be picked up since debit memo normally do not affect cash. so, in that case, the NSF action is the better choice.

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