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Recover a Payment Card transaction

Posted on by Microsoft Employee
Hi,
I'm having a problem recovering previous transaction after MPOS failure.
I start a payment which completes successfully on terminal then just before MPOS concludes the transaction I throw an error in code.
When I re-start MPOs it detects that it needs to recover a transaction and displays this message:
Recovered a Payment Card  transaction
Recovered £0.00. Requested amount was £195.00.
This transaction will be used instead of initiating new payment.
I can see this data:
  "Command":"sale",
  "IdFromConnector":"12345678",
  "InitiatedDate":"2019-10-10T14:33:39.991Z",
  "UniqueTransactionId":"12345",
  "Amount":195.0
but I cannot see the "PaymentInfo" data such as: CardType, SignatureData, PaymentSdkData, IsApproved… which are needed to complete the failed transaction.
I'm following this guide:
Enable duplicate payment protection for payment connector
    https://docs.microsoft.com/en-us/dynamics365/retail/dev-itpro/duplicate-payment-protection#paymenttransactionreferencedata
Does anyone know how to retrieve the PaymentInfo data ?
Thank you.
 
  • Suggested answer
    Xusheng Profile Picture
    Xusheng on at
    RE: Recover a Payment Card transaction

    It is better you can log a new service request to double confirm with support team.

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