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Uploaded sales invoices failing to hit GL

Posted on by Microsoft Employee

Hi All

Happy new year to you all.

I have an issue with my current program which I've not seen before.

When we post Sales Invoices by batch (Sales Invoice > Batch Invoicing > Free text invoicing) randomly, sales invoices fail to hit the general ledger.

The invoice will be created in the sales ledger but WILL NOT create a voucher meaning there is not a GL entry.

To be clear, this happens randomly, in large transactional batches as well as small transactional batches.

To rectify the error, we have to manually reverse each transaction which is time-consuming and then reload the failed invoices.

We had GL Parameters > Batch transfer rules set to Asynchronous and we have tried using scheduled batches also to no avail as this error repeats itself. 

Current version 10.0.6 / Update30 (7.0.5407.35455)

Any thoughts/ideas why this is happening and resolutions, please?

thanks
David

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Uploaded sales invoices failing to hit GL

    Thank you ba365guy  - will post there.  All the best

  • Verified answer
    ba365guy Profile Picture
    ba365guy 2,944 on at
    RE: Uploaded sales invoices failing to hit GL

    Hi

    This thread should be posted in a different forum (F&O or GP or whatever D365 app you are using). Currently it is in D365 CE Sales forum. You may not find appropriate responses here.

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,077 on at
    RE: Uploaded sales invoices failing to hit GL

    Hi David,

    You are facing this issue in CRM/CE? As for me it doesn't look like a CRM issue.

    Thanks

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