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Resource Requirements are not creating upon the Creation of Service Activity

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Posted on by Ashar Mustafa

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I have a scenario in which Resource Requirements are not creating upon the Creation of Service Activity. Kindly assist me.

Regards,

Ashar Mustafa,

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Hi Ashar,

Based on the following document: This automatically creates a resource requirement group that has the same name as the service activity.

https://docs.microsoft.com/en-us/dynamics365/customer-service/universal-resource-scheduling#service-activity-configuration

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