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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Wait List doesn't work...
Customer experience | Sales, Customer Insights,...
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Wait List doesn't work in embedded Event Registration Form

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Posted on by Community member 8
Hi all,
In my Company are holding an event that we want to set up a wait list once reaching maximum capacity.
We use a Marketing form embedded in a D365 Marketing page for sign ups.
Right now once the event reaches capacity, the form just returns a Sold Out message and doesn't actually add submissions to the wait list.
I've even tried customizing the /Limit exceeded notification/ field on the Form, but it still shows the default Sold Out message.
 
Thanks,
Laura
  • Community member Profile Picture
    Community member 8 on at
    Wait List doesn't work in embedded Event Registration Form
    Hi,
    thank you for your answer.
    I follow all the set up included in official documentation but i have two different behaviour between Event Portal and our website with event form registration (picture below).
     
    I found in the community posts from 2022 where it was mentioned that the waitlist feature was on the roadmap. Any updates?
     
    Thanks,
    Laura
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Wait List doesn't work in embedded Event Registration Form
    Hi,
     
    Since I am using Customer Insights - Journeys trial version without outbound marketing module, I can't test it.
    It is recommended that you follow the official documentation to check the waitlist settings.
     
    Best Regards,
    Dengliang Li
     

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