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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / close case mail
Service | Customer Service, Contact Center, Fie...
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close case mail

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Posted on by Ar0x 225

Hi,

We want to send our customers an Email when a case ist resolved where he can close the case. At the moment he has to login to our portal and close the case there. Is there a way to achiev this without going to the portal. For example with a Link or Button in an Email?

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    That is possible but you will have to develop that "Link" thing in your portal to support "Close Case" action. There is no such functionality available OOB.

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