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I currently sync my mailbox with a production environment. I have tracked a few emails and appointments, and there are some contacts syncing. What is going to happen to the mails, appointments and contacts in Dynamics and Outlook when I test and enable my mailbox in another production environment?
Hi Kiril,
If you activate your mails in the production environment and activate the track emails, then your mails will be synchronised also in the other environment.
If you want deactivate it in the sandbox environment, you can edit your personal settings.
Please mark the answer as verified if it answer to your question.
Depending on your personal Settings, it will generally still be synchronized.
https://learn.microsoft.com/en-us/power-platform/admin/set-personal-options-affect-tracking-synchronization-between-dynamics-365-outlook-exchange
Mohamed GRAIB What do you mean by „also“? You can synchronize your mailbox with multiple environments?
What is going to happen with emails I have in Outlook (which have the category Tracked to Dynamics) after I change the environment? Are they going to get tracked automatically into the new environment?
Haig Liu , thank you. I couldn't find anything about changing environment (Approve + Test and Enable my mailbox in a different environment) in your link. What do you mean by it will generally be still synchronized.
I've had a similar situation where messages were sent randomly to different queues.
So I suggest you try to use different email addresses.
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