Unable to view Active Guides Session data in "Guide operation data" and "PowerBI Desktop"

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Posted on by Pradeep Upadhyay

Hello

I am unable to see Guide Session Data while another user can see it properly, I have checked the permissions and we both share the same roles and permissions.

This is how PowerBI showing most of the guide telemetry data as Blank.

Any idea on what may be the problem?

Thank you in advance.

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Pradeep Upadhyay 5 on at

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RE: Unable to view Active Guides Session data in "Guide operation data" and "PowerBI Desktop"

@Dave can see, PowerBI is showing the total number of Guides, but users and sessions data is showing as blank,
Pradeep Upadhyay 5 on at

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RE: Unable to view Active Guides Session data in "Guide operation data" and "PowerBI Desktop"

Hello Dave, thank you for replying

Yes both of them hitting the same instance
DavePinch on at

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RE: Unable to view Active Guides Session data in "Guide operation data" and "PowerBI Desktop"

Hi Pradeep, can you confirm that both accounts you checked were connected to the same instance? It sounds like you compared permissions already; the next thing to check whether one of the logins is hitting a different instance (e.g., a dev instance, or trial instance, etc.).

p.s. I will delete the other duplicate thread to ensure we can collaborate on a single thread.