Client was running Statements for US Dollar Customer
Generated statement and continued to complete rest of monthend task - Paid Transaction removal amoung other ones
Realized error in account and tried to go back to resolve situation. However, there were a number of Credits in the account balance as this customer is also a vendor (installer) and so sends them invoices which they off set - then at month end either issue a statement for payment (customer) or issue a refund cheque
As it stands right now, there were some Credit Memo documents stuck in the system that would not allow the user to 'review' the customer transactions. Once these were removed from the RM Open table the user was able to access the Customer Balance. However she could not recreate the Statement with a balance that was agreed upon just the week before.
Is there a fix? Is there a way to get the Statement as it was printed with the agreed upon balance after all the Applied credits and the Paid Transaction Removal was completed?
Thanks as soon as possible please.
