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Dynamics 365 Community / Forums / Customer Service forum / Case closed email trig...
Customer Service forum

Case closed email trigger not working

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Posted on by Community Member

Hi,

I am trying to trigger an email to the case owner when a case is closed. What am I doing wrong? I have been able to trigger emails in all my other workflows but I can't seem to get this working. The closed cases does not even appear in the processes section of this workflow.

case-closed.PNG

Categories:
Case Management
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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    What exactly is not working? Do note that you are triggering the workflow in background so it will take time to execute (it would be not instant). You can go into the process sessions and see the previous workflow execution.

    Hope this helps

  • Community Member Profile Picture
    Community Member on at

    Hi Ravi,

    The email is not being triggered. I have waited for 30 minutes with no luck? I have gone to the process sessions and the case i just closed does not appear there. The workflow is not picking it up.

    Thanks!

    J

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    In the process session, you won't see the case record but the workflow session. What is the status of that case? Is it resolved? You workflow will trigger on status change so ensure that the status of the record changes and it is resolved.

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