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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Issues on online-offli...
Customer experience | Sales, Customer Insights,...
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Issues on online-offline status in omni channel

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Posted on by phanikumar 218
Hi
 
I have done omni channel setup in my org. Cases are routed only when the status is online. But status icon at the top shows as red Icon. When I tried to set Presence Status, there are no options to select. What could be the reasons for that. Please let me know what settings I need to check for that. 
 
 
Thanks
Phani.

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