Hi All,
I am a new-be Dynamics 365 Consultant . As my company is working on a Field Service project for a company, there are few areas on which I need some clarity regarding the Resco app that the technicians will be using. This is the first time that I am working with the Resco app and hence I was just wondering if you all can help me with the same:
- Firstly, I downloaded, installed and published the Woodford solution into my CRM instance. However, when I downloaded the application on my phone, I am not able to connect to my Dynamics 365 instance. That makes me wonder if I am trying to connect to the right application as there are several applications in the app store. Can you please let me know which is the app I should be trying to connect for the on-field technicians point of view.
- The three applications that I have tried are Resco Mobile CRM RESCO, sro. Version 12.0.1, Field Service Mobile (2017) version 9.1.229 and lastly Field Service Mobile by Microsoft Corporation version 11.2.206. I had success only connecting to Resco Mobile CRM by RESCO, however, the entities that are displayed in that application are not relevant to the Field Service technician, so in case if I have to use that, do I need to configure and add the relevant entities from Woodford solution?
- Secondly, I needed some clarification on the point of Customer Assets. My client needs to scan and register customer assets. Also when they register the asset, the stock from the warehouse should be updated. How is this functionality achievable in Resco?
I would really appreciate your advice on the same. Thank you.
