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Not able to login in to "Field Service Mobile App" via CRM Admin Credentials.

Posted on by 130

I am not able to login in to "Field Service Mobile App" via CRM Admin Credentials it says "Failed to connect. Please verify your login information and check your internet connection". I have already checked the credentials and internet connection.

Complete error message - "Failed to connect. Please verify your login information and check your internet connection. Server Error: An error occurred when processing the security tokens in the message: Authorization failed ".

Any Suggestions?

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to login in to "Field Service Mobile App" via CRM Admin Credentials.

    Hello Anshuman,

    I've encountered this problem before. You should check the roles of the user. Mobile App wants to let you Bring.

    I describe this solution;

     1. Go To Field Service Hub 

    2. You can click Resources.

    3.You can add resource user. 

    pastedimage1575286812819v1.png

    pastedimage1575286928492v2.png

  • ba365guy Profile Picture
    ba365guy 2,946 on at
    RE: Not able to login in to "Field Service Mobile App" via CRM Admin Credentials.

    Can you confirm if the following are true

    1. User is created as Bookable Resources

    2. User is enabled for mobile usage (need to enable this in the resources form, field service tab)

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