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Suggested answer

cash and carry transaction in mpos refund charges issue

Posted on by 744

Dear All,

There is an issue  while I am entering return transaction in MPOS as a cash and carry transaction. I configured the auto charges on lines on products. On normal sales transaction there is no issue, MPOS picked the auto charges.

Return Scenario:

Before Statement Posting in D365FO

If I want to return transaction, MPOS pick the auto charges as a refundable. (NO Issue in this case)

After Statement Posting in D365FO

If I want to return transaction, MPOS doesn't pick the auto charges as a refundable. (Issue in this case)

MPOS should pick the charges even after posting the sales transaction in D365 FO. What will be the reason for this behavior.

There is no customization in MPOS installation.

Categories:
  • Ramune Profile Picture
    Ramune on at
    RE: cash and carry transaction in mpos refund charges issue

    Hi Afazal,

    if this issue is still in 10.0.29 - please create a support ticket for us to investigate further.

  • Afazal Profile Picture
    Afazal 744 on at
    RE: cash and carry transaction in mpos refund charges issue

    Hi,

    Below is my D365 FO  version, on which I am testing the scenario. I also used the 

    pastedimage1666255586465v1.png

    We used the following RSSU and MPOS version for testing.

    RSSU

    pastedimage1666255765437v2.png

    MPOS

    pastedimage1666255827054v3.png

  • Suggested answer
    Ramune Profile Picture
    Ramune on at
    RE: cash and carry transaction in mpos refund charges issue

    Hi Afazal,

    which version do you test?

    I see some recent changes in this area - check LCS fix.lcs.dynamics.com/.../ . It was fixed in 10.0.28, 10.0.29, 10.0.30.

    It is not the same issue, but my suggestion would be to check if you have latest version and test there. If you still have this issue, please create a support ticket for us.

  • P Jackson Profile Picture
    P Jackson 1,560 on at
    RE: cash and carry transaction in mpos refund charges issue

    Sounds like that might be by design and an oversight on Microsoft's part. I'd log a support ticket with them if I were you.

  • Afazal Profile Picture
    Afazal 744 on at
    RE: cash and carry transaction in mpos refund charges issue

    Hi,

    This feature is already enabled, the line level auto charges are not refunded in return transaction after the statement posting in headquarter. is this the default behavior.

    whereas header level charges are refunded in return transactions.

  • RE: cash and carry transaction in mpos refund charges issue

    Hi,

    As pointed already using unified returns feature is definitely recommended. That said, if you can reproduce this behavior consistently, then you should open a support ticket with this information.

  • P Jackson Profile Picture
    P Jackson 1,560 on at
    RE: cash and carry transaction in mpos refund charges issue

    Try setting the 'Keep' flag on the Auto charge Lines

  • Suggested answer
    Shafeeque Mohammed Profile Picture
    Shafeeque Mohammed 6,162 Super User on at
    RE: cash and carry transaction in mpos refund charges issue

    I am little confused with your question. You cannot enable auto charge on a cash and carry transaction(where a customer buy an item, pay and take home the item instantly) . Based on the documentation, it will work on only Customer orders.

    Are you returning a sales/customer order(that was created from POS, E-Commerce or call center) through return transaction function from Modern POS. The refund logic should be same irrespective of the status of the posting status. 

    Just see if the below feature is enabled and see if it makes a difference. 

    pastedimage1665665815790v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

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