Supply chain | Supply Chain Management, Commerce

PO Receiving issue

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Posted on by CU15050757-1

please help me to resolve the below issue its intercompany sales order associated po while doing the receiving i am getting this error

Posting

The line has quantity 300.00, total delivery of 294.00, and no more expected deliveries. This results in 2.00 percent underdelivery of the line. The line allows underdelivery of 0.00 percent. You can adjust this value on the order line.

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Dynamics 365 Supply Chain Management

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André Arnaud de Cal... 306,263 Super User 2026 Season 1 on at

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Hi,

Can you tell us if it is the intention to accept underdelivery or if you want to have the quantity updated to 300 or maybe expect a new delivery in future?

If it is only about accepting underdelivery, you can change the underdelivery percent on the order line. For new orders, you can set a parameter that will default the underdelivery value.

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Sudhashini 70 on at

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Hi,

Go to the Purchase Order line:

Open PO: 0002-PO-000054078

Select item line 101624

Click Line details > Delivery

Change:Underdelivery % = 2% (or higher)

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Arvind Bharti 1,017 Super User 2026 Season 1 on at

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You can navigate to PO

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Shaluma 369 on at

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Hi,
The issue is occurring because the under delivery tolerance is set to 0% on the purchase order line, and the system is attempting to close the line with a 2% shortage, to resolve this, please open PO-3456, navigate to the relevant PO line, and open Line details. Go to the Delivery tab, update the Under delivery% from 0 to 2, save the changes, and then post the product receipt again, it posted successfully.

Thanks,
Shaluma

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Saif Ali Sabri 2,791 Moderator on at

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The issue is caused by a zero tolerance setting on the PO line. Updating the Underdelivery % to match the actual shortage resolves the error and allows posting.
Resolution Steps

Open Purchase Order: 0002-PO-000054078.

Select the Item line: 101624.

Navigate to Line details > Delivery.

Update the Underdelivery % from 0 to 2 (or higher, depending on business policy).

Save the changes.

Re‑post the Product Receipt.

The receipt should now post successfully, as the system will accept the 2% underdelivery.

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Sagar Suman 6,829 Super User 2026 Season 1 on at

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Hi,

Can you please explain what do you mean by receiving here? Do you mean trying to receive the balance qty or post product receipt?

The issue means that the line was for 300 and so far, you have received only 294 and balance is 6 on the line.

It seems that you are trying to short close the lines while posting product receipt which will not be allowed as the under-delivery percentage is set to 0.

If you wish to short close this line, you need to first update the under-delivery percentage on the line.

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