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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to configure bo...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Unable to configure booking form on schedule assistant

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Posted on by Umer Javed 180

I have a business requirement to configure create booking panel and remove some unwanted fields from the form, i wonder if it is possible to configure this form? I also tried looking into booking table and couldn't find this form. Also looked into the schedule board settings for the relevant case entity but couldn't find an option to modify booking form. 
 
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  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Hi,
     
    I'm afraid we can't edit URL-type pages, and there is no alternative to table-type pages.
     
    If you turn on F12 developer mode, you will find:
    In the case of a table type page, each field has a fixed data-id;
    However, the Create Booking page is different - it doesn't have a data-id and the ids you load after each refresh are a non-repeating three-digit number.
    This means that the page is automatically generated by the code, and we can't modify it unless we can edit its code.
     
    The only possible solution is to design your own page to replace the original URL, or to design your own table for replacing the original page.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    Please feel free to contact me if you have any further questions.
    Regards,
    Haig

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