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Quick Send e-mail - wrong address

Posted on by 1,355

My client generates their Order Management Invoices via Quick Send.  A couple days ago they generated an invoice for a current customer.  This is not a new customer.  It's one of their regulars with whom they've had for at least a year or two.  That said, under customer maintenance the OM Invoice, AR Statement and AR Invoice are all pointing to one e-mail address.  However when the quicksend was generated, it went to a different email address.  As far as I can tell, there are no other address configured for the customer.  The customer and Sales Order addresses all have blank e-mail fields, moreover looking at the Sales Order and Shipper Header fields I am not seeing anything that would store an address.

That said, any thoughts as to how or why the e-mail is generating to a different address?  (this is SL 2015) 

Please advise.  Thank you.

JG

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  • CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: Quick Send e-mail - wrong address

    Dear JG

    What email address did it use? Does it belong to another customer? Had it been updated in the current customer (you said it wasn't a new customer, but was the email recently updated? If you resend the completed request does it go to the correct address?

    The custedd table holds all the information  for the customer regarding quicksend (application db)

    select * from custedd where custid = 'XXXXXXX'

    You could look there to see if anything is wrong, you should only have one record per customer.

    Best Regards,

    Jana MacDonald

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