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Supply chain | Supply Chain Management, Commerce
Suggested Answer

Paid out is failing in retail posting and it is trying to post it as a discount

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Posted on by 20

We are testing PU32 and we are having an issue with posting paid outs.

Paid outs are setup with an account for posting 

1385.pastedimage1579648221207v1.png

When I try to post the store statement I get the following errors

7558.pastedimage1579648360657v2.png

For some reason it is trying to post the paid out as a discount 

The aggregated error is as follows

While processing the state Income/Expense posted, generic exception encountered in retail statement 300-000073 in the controller : Voucher 300-000064 The transactions on voucher 300-000064 do not balance as per 1/21/2020. (accounting currency: -10.00 - reporting currency: -10.00)
Voucher 300-000064 Voucher transactions Voucher 300-000064, date 1/21/2020, account 110015-PC-BC-300----, transaction currency amount -10.00, accounting currency amount -10.00, reporting currency amount -10.00, currency CAD, text Slip - Trans:Store:Terminal:
Posting has been canceled.
While processing the state Income/Expense posted, generic exception encountered in retail statement 300-000073 in the controller : Voucher 300-000064 The transactions on voucher 300-000064 do not balance as per 1/21/2020. (accounting currency: -10.00 - reporting currency: -10.00)
Voucher 300-000064 Voucher transactions Voucher 300-000064, date 1/21/2020, account 110015-PC-BC-300----, transaction currency amount -10.00, accounting currency amount -10.00, reporting currency amount -10.00, currency CAD, text Slip - Trans:Store:Terminal:
Posting has been canceled.

We do not have any issues with posting paid outs in environments that are not updated.

I have the same question (0)
  • Suggested answer
    Xusheng Profile Picture
    on at

    This is looks one bug at 10.0.8. Please log a new service request to double check with Microsoft Retail support team.

  • Suggested answer
    Oksana Kovaliova Profile Picture
    3,597 on at

    Hi Will,

    What amounts are you posting for paid outs? Is it 10 or?

    F&O sometimes tries to post rounding differences to discount accounts - so it can be the case here

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