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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Username password vali...
Microsoft Dynamics AX (Archived)

Username password validation failed: transaction service profile 'RTS profile name' not found in AX

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Posted on by Community Member

In Dynamics AX 2012 R3 Retail Real time Service getting an error saying Username password validation failed: transaction service profile 'RTS profile name' not found in AX. But the RTS user has system admin access in AX and the profile is linked to retail store.The error is not giving any stacktrace

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  • Rodolfo Recalde Profile Picture
    Rodolfo Recalde on at

    Hi,

    Check:

    A) Windows Service > Microsoft Dynamics AX Commerce Data Exchange Real-Time Service  6.1 > Status : Started | Logon As : "RTS user"

    B) IIS > Application Pools > "RTS AppPool" > Identity:  "RTS user"

    C) log on to "RTS user" on server > Open Dynamics AX Configuration Utility > Connection. (target local client and business connector)

    I hope this Helps!

    Regards,

    Rodolfo Recalde.

  • Community Member Profile Picture
    Community Member on at

    Hi Rodolfo,

      It does not work. By the way this is in separate partition, so tried to create new configuration with partition also but not working. Last but least, as it is test environment i am using IIS self signed certificate and it has been installed on POS trusted root certificate authority store as well. I hope this wont be a problem. As per my research, connection from POS to RTS is successful but from RTS to AX using BC is failing somehow.

  • Community Member Profile Picture
    Community Member on at

    Yes I found the issue. What i was suspecting was correct. BC internally using AXNET.Logon() method to login but it does not accept partition parameter.

    Now would it be possible to connect to partition. I tried to create new configuration (both local client and business connector) with partition and set it as default one but still BC taking from Original(installed configuration).

    Meanwhile as we can not edit Original configuration i tried to edit directly from registry but partition field is not available there.Added new field and value but not working. Tried with shared configuration also but not working

  • Rodolfo Recalde Profile Picture
    Rodolfo Recalde on at

    > logon with the RTS user. ( you will have to give permission in AD for this user to make a remote connection)

    > Give admin permission to RTS user on server.

    > Create a new configuration (Manage> Create Configuration). for Target > Local client and BC > Set partition > Refresh.

    > Logoff - logon RTS user.

    > Restart the RTS service and IIS.

    Check this Link:

    community.dynamics.com/.../198722

    I Hope this Helps!

    Regards,

    Rodolfo Recalde.

  • Community Member Profile Picture
    Community Member on at

    Hi,

      I fixed the issue. In the Dynamics AX ( for desired partition) 'Current partition is default partition' should be checked for RTS user. Anyway thank you so much for our help

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