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Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

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Posted on by Ronit Nandgaonkar

We are getting session timeout after 15-20 minutes for CRM. If we are using CRM,still we are getting the same error. We have already set ADFS token timeout to 480 minutes. Still we are getting error. We have also restarted ADFS server after setting ADFS timeout. Is there any specific setting we need to check?

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Ronit Nandgaonkar 35 on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

I want to ask you all, is there any difference in below commands.

Set-ADFSRelyingPartyTrust -Targetname "relying_party" -TokenLifetime 480

Set-ADFSRelyingPartyTrust -Name "relying_party" -TokenLifetime 480
Ronit Nandgaonkar 35 on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

Hello Ridhima, but we have already set the token lifetime to 480 on ADFS.
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Community Member Microsoft Employee on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

Hi Ronit,

Please refer the thread,

community.dynamics.com/.../261590

https://support.na.sage.com/selfservice/viewContent.do?externalId=74049&sliceId=1

Thank You
Ronit Nandgaonkar 35 on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

It is on-prem environment Baibhav
Ronit Nandgaonkar 35 on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

Hi Gautam, thanks for reply. But we are using on-premise environment.
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gdas 50,085 on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

Hi Ronit,

You need to check in your CRM system settings what the time you have set.

Go to Settings->Administration->System Settings and check highlighted below screenshot options.
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Shahbaaz Ansari 6,203 on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

Hi Ronit,

Please check below link,

community.dynamics.com/.../setting-session-timeout-in-dynamics-crm-online

Thanks,

Shahbaaz
Baibhav Baidya 17 on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

If you go to Settings->Administration->System Settings, you can find session timeout. Change the value in there.

Hope it helps!!!
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Community Member Microsoft Employee on at

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RE: Getting CRM session timeout after 15-20 minutes even if we are using CRM at that time

Hello Ronit,

Follow these link.

social.microsoft.com/.../crm-2011-ifd-session-timeout

community.dynamics.com/.../205465

Hope these may help you!