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I have a custom field displaying the customer number on our phone call activity screen. When creating a campaign the field populates, however it does not display my activity views nor in the campaign activity view. Has anyone else encountered this and is there a solution?
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Hi Heather,
Activity views only display fields that are common to all types of activities out-of-the-box. This is based on the Activity Pointer entity, which is a rollup of all the activities. So, a custom field on Phone Calls can only be displayed as a column when the View is based on the Phone Call entity alone. Therefore, you will find that your customer number field may be added to Views that are only Phone Calls.
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