Search functionality not working in Dynamics 365 Customer Portal

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Hello,

I am using Dynamics 365 online and have Customer Self Service Portal.

My issue is Search is not working with Knowledge Base.

Whenever i search anything, it fetches the records from the Forum instead of Knowledge Base. Even links for Most popular don't get generated properly, they just point to Home Page instead of the Article.

I have done all the configurations for search in KB. I don't know what is going wrong there.

Any help will be appreciated.

Categories:

Portals

Knowledge Management

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Community Member on at

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Hi Ravi,

Thanks for the reply. I have already setup both the things you gave. Still it doesn't work.

Is there anything else missing ?

Thanks in advance.

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RaviKashyap 55,410 Moderator on at

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Its working for all my portals where I have KB configured. And if I am not wrong, other than enabled KB from CRM, I haven't configured anything else. I have the following settings-

Search/Enabled: True

Search/FacetedView: True

search/filters: Content:adx_webpage,adx_webfile;Forums:adx_communityforum,adx_communityforumthread,adx_communityforumpost;Help Desk:incident;Knowledge:knowledgearticle

search/query: +(@Query) _title:(@Query) _logicalname:knowledgearticle~0.9^0.3 _logicalname:adx_webpage~0.9^0.2 -_logicalname:adx_webfile~0.9 adx_partialurl:(@Query) -_logicalname:adx_communityforumthread~0.9

Verify if you have the same setting. Also, do verify if the vesion is updated.

Hope this helps.

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Community Member on at

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Thank you for the quick reply Ravi.

I have checked the settings you have given here, everything looks good. But still it doesn't work. Here is the screenshot of what i get as result.

You can see here that it displays that there are 4 search result in KB count on the left side panel. But it doesn't display on the records.

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RaviKashyap 55,410 Moderator on at

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Hi,

Have you enabled Knowledge Article for Portals: nishantrana.me/.../associating-knowledge-base-article-with-portal-in-dynamics-365

Have you set the option in the site setting "search/filters"? Knowledge:knowledgearticle

Hope this helps.

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RaviKashyap 55,410 Moderator on at

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Ohh got it now. So the KB search is configured and it is also visible in the filter but the results are not showing. I am not sure about any setting which affects this.

It is worth to open ticket with Microsoft Support.

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I have opened the Support Ticket, Thank you for all your support

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RaviKashyap 55,410 Moderator on at

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Do remember to post the solution here so that it can help others as well :)

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