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Payment Journal Error

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If requesting support, please provide the following details to help troubleshooting:

Cheque Printed must be equal to 'No' in Gen. Journal Line: Journal Template Name=PAYMENT, Journal Batch Name=CASH, Line No.=10000. Current value is 'Yes'.

 

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  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 60,087 Super User on at
    Payment Journal Error
    Hi, just adding some discussion and hopefully giving you some tips as well.
     
     
    Thanks.
    ZHU
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 3,614 Super User on at
    Payment Journal Error
    this is a common error, you could go to check ledger entries to verify if the check or other payment forms such as EFT etc has been printed or exported. depending on the situation, the check printed status could be modified to no. But you need to provide more details so the solution is proper for you.
     
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 4,151 Super User on at
    Payment Journal Error
    Once you print checks or export an eft/ach payment in the payment journal the lines are marked as check printed = yes, and once this is done there are certain restrictions imposed on the lines.
     
    For example, you can't delete or modify the lines. In this case you would need to void the check or the eft/ach payment, and then you would be able to modify/delete the lines. If you specify what you were trying to do when you got this error we can provide a more detailed solution. 
     
    Valentin Castravet
    Zander ERP Services
  • gdrenteria Profile Picture
    gdrenteria 2,788 Super User on at
    Payment Journal Error
    Hi
    Do you happen to get an error message where you can copy more details?
    At what point do you get the error?
    Best regards
    Gerardo

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