Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics Default Butto...
Customer experience | Sales, Customer Insights,...
Suggested answer

Dynamics Default Button Doesn't Render in Outlook

(0) ShareShare
ReportReport
Posted on by alemieux69 89

I am pretty sure, through testing and experience, that the default buttons in Dynamics' email editor does NOT render in Outlook, either consistently or in the 120 DPI Windows Desktop versions. Sometimes the buttons are just not visible. Sometimes the button is visible, but the text is gone. Kind of comical that their own product doesn't render in their own email clients. 

Has anyone else experienced this? What have you done to fix the issue consistently. I've tried adding MSO specific code, but Dynamics doesn't like it and overwrites the code. 

  • alemieux69 Profile Picture
    alemieux69 89 on at
    RE: Dynamics Default Button Doesn't Render in Outlook

    That's part of the issue. We noticed that if the rounded corners is set to 0, the buttons don't render, but if it's set to at least 1px they do render - sometimes. I have to ask, if you know that Outlook doesn't support rounded corners, then why is that option even available in the editor?

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Dynamics Default Button Doesn't Render in Outlook

    Hi alemieux69,

    We make sure that the buttons created using the drag & drop editor in D365 Marketing do render correctly in all email clients. 
    Please be aware though that Outlook doesn't support rounded corners.

    If the issue is not about rounded corners, and you are still experiencing any issues with the editor - please create a Support ticket, include HTML of your email and we will investigate.

    Best regards,
    PM, D365 Marketing

  • alemieux69 Profile Picture
    alemieux69 89 on at
    RE: Dynamics Default Button Doesn't Render in Outlook

    I don't think any of that applies. The core issue is that Microsoft Dynamics' default buttons do NOT render in their own applications, like Microsoft Outlook 2010, 2013, 2016 and Microsoft Outlook 120 dpi for Windows Desktop.

  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Dynamics Default Button Doesn't Render in Outlook

    Hi alemieux69,

    Maybe you can check outlook first: https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-office-applications-missing-all-buttons/3be8aaab-7379-4594-984c-97de921e2696

    Or if you have updated to a version later than May 2021? This update resolved an error that caused email button text to not load correctly.  

    If it doesn't help you, please provide screenshots to me for further research.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans