News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Error creating a new Q...

Service | Customer Service, Contact Center, Fie...

Suggested answer

Error creating a new Quick Campaign from Campaign Response

(0) Share

Report

Report

Posted on by Will97

10

So I'm trying to create a new Quick Campaign, and I'm getting this error as soon as i click save.

"
Unexpected Error

initiatingPluginExecutionContext.InitiatingPluginInfoProvider should not be null
Error code: 0x80040216
Session Id: 25be2e37-2ac0-4b6a-98fe-291b2ae2d339
Activity Id: ed895f25-b8e7-4940-80a4-0b218b2a9a60
Time: Tue Jan 07 2020 11:48:35 GMT+0000 (Greenwich Mean Time)

"

I accessed the create a quick campaign form via Quick Campaigns > Campaign Response > Related Campaign > Create New

This is the error log

ErrorDetails-_2800_1_2900_.txt

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

ba365guy 2,946 on at

Like (1)

Report

RE: Error creating a new Quick Campaign from Campaign Response

Hi Will97

Firstly, Quick Campaign should be created from Marketing List. Please establish this as practice.

Secondly, when you navigate from campaign response --> Related Campaign : You will navigate to quick campaign.

Quick Campaign doesn't have "Create New" button.

Did you add "Create New" button? It is not supported.

Please create quick campaign from marketing list as suggested by Microsoft (https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-quick-campaign-using-app-marketing-sales)

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2

Martin Dráb 230,188 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans