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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Error creating a new Q...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Error creating a new Quick Campaign from Campaign Response

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Posted on by Will97 10

So I'm trying to create a new Quick Campaign, and I'm getting this error as soon as i click save.

"
Unexpected Error

initiatingPluginExecutionContext.InitiatingPluginInfoProvider should not be null
Error code: 0x80040216
Session Id: 25be2e37-2ac0-4b6a-98fe-291b2ae2d339
Activity Id: ed895f25-b8e7-4940-80a4-0b218b2a9a60
Time: Tue Jan 07 2020 11:48:35 GMT+0000 (Greenwich Mean Time)

"

I accessed the create a quick campaign form via Quick Campaigns > Campaign Response > Related Campaign > Create New

This is the error log

ErrorDetails-_2800_1_2900_.txt

  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,950 on at

    Hi Will97

    Firstly, Quick Campaign should be created from Marketing List. Please establish this as practice. 

    Secondly, when you navigate from campaign response --> Related Campaign : You will navigate to quick campaign. 

    Quick Campaign doesn't have "Create New" button. 

    Did you add "Create New" button? It is not supported.

    Please create quick campaign from marketing list as suggested by Microsoft (https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-quick-campaign-using-app-marketing-sales)

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