Can I Cancel or Hold a Sales order in NAV rather than deleting it?

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I have a sales order which I need to keep, but prevent it from being released and despatched. Is there a way I can put it into a status of Held or Cancelled?

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Suresh Kulla 50,243 Super User 2025 Season 2 on at

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Unfortunately, there is no cancel option or hold option, but you can archive the sales order and delete it. It will store a copy of it in archives for you to review it later or to create it again using copy document from the archive.

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Asker 75 on at

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OK. Thanks for your help Suresh

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amirsa 20 on at

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there is a hidden page called Customer Order Header Status. I m searching how can I use it for a customer

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RockwithNav 8,625 Super User 2025 Season 2 on at

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There's no any standard NAV process to cancel a sales order, You can either go with Approval Functionality OR Archiving as per the out of the box functionality is concerned.

If you want something else then you need to go for customisations.

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EdwardLoh 5 on at

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Sorry, I did not see any "Archived Sales Order" can be copy using Copy Document Function.

Pls advise. Thanks.

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YUN ZHU 95,593 Super User 2025 Season 2 on at

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Hi, yes, there is no Archived order type in Copy Document Function, you need to customize it if you need it.

Hope this helps.

Thanks.
ZHU

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