Skip to main content

Notifications

Announcements

No record found.

Outbound to Real-Time Transition
Unanswered

Check from which email the "one click unsubscribe" link was clicked in outbound marketing mails

Posted on by
Hi all,
 
We are busy implementing real-time marketing, but at the moment we still have a lot of users sending emails from outbound marketing. We would like to be able to see what email someone /one click unsubscribed/ from in outbound email journeys, so that we can see what list the journey was started on and delete the contact from the corresponding marketing list.

However, the /one click unsubscribe/ link click is not registered in the interaction data, so it's not processed like a regular link click. Additionally, the list-unsubscribe url added to the email header for this funcionality only contains the contact id I think and not the email id, so I have no idea how to determine which email the unsubscribe came from. 
 
My question: is there any way to obtain what email the one click unsubscribe came from in outbound marketing? Maybe by appending the list-unsubscribe url with an extra property? (But I have no idea how)
 
If someone has any idea, please let me know. Thanks!!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,628 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,914 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,150

Leaderboard

Product updates

Dynamics 365 release plans