We keep getting an error when attempting to clone products - it states that the error may be caused by insufficient permissions. I am a system administrator so I am not sure what security role I may need (assuming that permission settings/security roles is the problem). Can anyone assist with how to fix or what permissions we need? Thanks in advance
Is it possible that the product's parent / Family hierarchy is not existing anymore or deactivated?
Might be plausible reason why it cannot find the product with that id.
Hi thanks Judy for your response. We have confirmed that I have the appropriate permissions - System Administrator and also System Customizer .. however still no luck on cloning. Here is a copy of the log/error message.
<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml="www.w3.org/.../namespace" xml:lang="en-US">product With Id = 5445c312-7653-e811-a854-000d3ad117e3 Does Not Exist</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>db545432-990d-4456-8992-39ca89c6f017</ActivityId><ErrorCode>-2147220969</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /><Message>product With Id = 5445c312-7653-e811-a854-000d3ad117e3 Does Not Exist</Message><Timestamp>2018-05-09T14:18:31.6724457Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true" /><InnerFault><ActivityId>db545432-990d-4456-8992-39ca89c6f017</ActivityId><ErrorCode>-2147220969</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic" /><Message>product With Id = 5445c312-7653-e811-a854-000d3ad117e3 Does Not Exist</Message><Timestamp>2018-05-09T14:18:31.6724457Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true" /><InnerFault i:nil="true" /><OriginalException i:nil="true" /><TraceText i:nil="true" /></InnerFault><OriginalException i:nil="true" /><TraceText>[Microsoft.Dynamics.ProductManagement.Plugins: Microsoft.Dynamics.ProductManagement.Plugins.CloneProduct]
[eabfe662-e16b-e611-80dc-00155db85907: Clone a product]
Entered Microsoft.Dynamics.ProductManagement.Plugins.CloneProduct.Execute(), Correlation Id: 96fe7bde-b549-4dfd-a4ff-82e171220ea3, Initiating User: d5222ccc-f0c5-e711-a833-000d3ad07359
Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: product With Id = 5445c312-7653-e811-a854-000d3ad117e3 Does Not Exist (Fault Detail is equal to Exception details:
ErrorCode: 0x80040217
Message: product With Id = 5445c312-7653-e811-a854-000d3ad117e3 Does Not Exist
TimeStamp: 2018-05-09T14:18:31.6724457Z
--
Exception details:
ErrorCode: 0x80040217
Message: product With Id = 5445c312-7653-e811-a854-000d3ad117e3 Does Not Exist
TimeStamp: 2018-05-09T14:18:31.6724457Z
--
)., Correlation Id: 96fe7bde-b549-4dfd-a4ff-82e171220ea3, Initiating User: d5222ccc-f0c5-e711-a833-000d3ad07359
Exiting Microsoft.Dynamics.ProductManagement.Plugins.CloneProduct.Execute(), Correlation Id: 96fe7bde-b549-4dfd-a4ff-82e171220ea3, Initiating User: d5222ccc-f0c5-e711-a833-000d3ad07359</TraceText></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>
Hi,
Whether this issue has been resolved?
Best regards,
Judy
When the error occurs, doesn't it offer you to download a more detailed error log or description? If so, could you please post it here?
Hi,
If you have followed the steps above, but this issue still happens, could you kindly check whether this issue happen with all the products or a particular product?
BR,
Judy
Hi,
Do you try to Clone a product in the Sales app? If so, I suggest that you could check your steps according to the process below.
I. Make sure that you have one of the following security roles or equivalent permissions: System Administrator, System Customizer, Sales Manager, Vice President of Sales, Vice President of Marketing, or CEO-Business Manager.
The way to check your security role. Follow the steps below.
1. Go to Options. In Dynamics 365, in the upper-right corner of the screen, choose the Settings button > Options.
2. Scroll down to the very bottom of the Set Personal Options dialog box, and then choose View your user information.
3. To check your security role, on the nav bar, choose the down arrow next to your name, and then choose Security Roles.
II. Go to Settings > Product Catalog.
III. In the Product Catalog area, select Families & Products.
IV. Select a product family, product, or bundle record that you want to clone, and on the command bar, select Clone.
A new product record will open with the same details as the original one except for the name and ID.
The new record is created under the same parent node as the original one.
Hope it makes sense.
BR,
Judy
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