Error Synchronizing Appointments

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Posted on by nvrhughes

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Hello,

Every so often we have appointments that do not sync with Dynamics. It seems to happen very randomly and we have not been able to find a solution.

Its been happening for quite some time. Some days we will see nearly a hundred not synced, some days they all sync.

Has anyone else ever dealt with this issue? Every time we open a ticket with Microsoft, it seems to eventually resolve itself preventing us from finding the real issue.

This is the Warning we usually see:

An internal Microsoft Dynamics 365 error occurred while synchronizing appointments, contacts, and tasks for the mailbox XYZ The owner of the associated email server profile XYZ has been notified. The system will try again later.

Email Server Error Code: Crm.80040265.ISV code aborted the operation.

Any help is greatly appreciated!!

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XM-22040801-0 11 on at

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RE: Error Synchronizing Appointments

Hi,

Could you check if you have any plugins that are triggering on appointments?

This could be due to a plugin throwing an exception on the create event.

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nvrhughes 317 on at

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RE: Error Synchronizing Appointments

We do... what about workflows or flows that trigger on appointment create? Do those matter or just plug ins?

Is there anything else I should look at or is that the only thing that could cause this?

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nvrhughes 317 on at

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RE: Error Synchronizing Appointments

Any update?

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nvrhughes 317 on at

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RE: Error Synchronizing Appointments

Xavier Monin

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