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Customer experience | Sales, Customer Insights,...

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Power automate flows in customer journeys

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Posted on by Javito125

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Hi all

i know when it comes to create a journey, you can use the "run workflow" tile to trigger custom automated process

i wonder if i could do the same with power automate?

i.e i create a segment, then i send an email to the previous segment and and add a power automate tile for whatever reason

thanks in advanced!!

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Nya 29,064 on at

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Hi,

It cannot be used directly as workflow.

The flow can be used in customer journey in synergy with the Custom Channel tile.

Here is an example.

(+) Help with setting custom channel - Dynamics 365 Marketing Forum Community Forum

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