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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Trial phone numbers wa...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Trial phone numbers wasn't available to make trial calls

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Posted on by CU11030747-0

Hi Community,

I have created a 90‑day trial environment and completed the Contact Center setup. However, I’m not seeing the U.S. trial phone number that is usually available for making test calls. I’m not sure why this is missing in this environment.

 

I’m performing all checks using the System Administrator role. I’ve attached a few screenshots for reference.Could you please help identify the possible root cause and suggest how I can get the trial phone number enabled so I can make test calls in this environment?

Thank you in advance for your support.



 


Categories:
Dynamics 365 Customer Service
I have the same question (0)
  • Suggested answer
    11manish Profile Picture
    11manish 369 on at
    In Microsoft Dynamics 365 Contact Center trials, the U.S. trial phone number is not automatically provisioned in all environments.
     
    Possible Causes
    • Voice (telephony) channel not fully configured
    • Missing or incorrect Azure Communication Services setup
    • Environment region not supported (non-US)
    • Trial/licensing limitations or recent platform changes
    Recommended Fix
    • Try manually acquiring a phone number
    • Reconfigure voice/telephony setup
    • Use a US-based environment (if required)
    • Raise a Microsoft support ticket if needed

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