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Tracking failed for some e-mail messages

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Posted on by Sergio82

A user reported an issue with Dynamics 365 Customer Engagement add-in. With some messages we get Tracking failed. She forwarded the same e-mail, I tried to track the e-mail and also received the same error.

What could be the reason that some of the e-mails are tracked and some are not able to track?

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Sergio82 25 on at

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RE: Tracking failed for some e-mail messages

Serious no one from Microsoft who can help me with this problem?
Sergio82 25 on at

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RE: Tracking failed for some e-mail messages

Hi Pradeep,

thank you for your time and answer, but I think this is not the same issue.

Some mails are being tracked and some are not. I added the dynamics 365 add-in for the first time today, she forwarded the same e-mail to me and I am also getting the same error "tracking failed".

I am not part of any other organizations just for the company I work for.

The setting is:

Email messages in response to Customer Engagement email. Only replies to or forwards of email messages that have already been tracked will be saved as email activities. This is the most common option.
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Pradeep Rai 5,490 Super User 2024 Season 2 on at

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RE: Tracking failed for some e-mail messages

Hi,

Please check below link:

https://www.ameyholden.com/articles/emails-not-tracking-to-dynamics-365

https://learn.microsoft.com/en-us/previous-versions/troubleshoot/dynamics/crm/email-not-tracked-dynamics-crm