Hi,
We are using serverside synchronization for our mailboxes to track appointments between CRM and Outlook. However, on some of our users we are having an issue where everytime the serverside sync runs, it will create a large amount of contacts in CRM. In some instances this occurs every 7-8 mins (so probably everytime the serverside sync runs in the background) which leads to a large amount of duplicate records in the CRM system. This behavior stops if we deactivcate synchronization for Appointments, contacts and tasks, but this is not a permanent solution since we want to use the synchronization feature to synchronize appointments.
We have deactivated the outlook synchronization filter for contacts.
Are there anyone with experience with similar issues, or have any suggestions to where we might start to look?
All the best
*This post is locked for comments
I have the same question (0)
