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Creating a clean segment (by filtering out email hard bounces)

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Posted on by 5

Is there a way to filter out bounced email ids from a segment after using it in a customer journey? i.e. to get a clean segment which doesn't include hard bounces?

I did create a suppression segment within the journey by adding behavioral block (email hard bounced) but it shows the same number of contacts as the original segment.


  • AyushJain Profile Picture
    AyushJain on at
    RE: Creating a clean segment (by filtering out email hard bounces)

    Hi

    Please provide more info as Roy has requested below so we can help you further

    Thanks!

  • Suggested answer
    Dsouza_28 Profile Picture
    Dsouza_28 7 on at
    RE: Creating a clean segment (by filtering out email hard bounces)

    Hello FANajmi ,

    There is some ambiguity in the question. Please clarify if i have understood it correctly: 

    You created a suppression segment that pulls out all the hard bounced contacts that went through a C. Journey, and when you did that , it was populated with all the contacts instead of only the hard bounced ? 

    Was your segment looking similar to this:

    pastedimage1652713114471v1.png

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