Is there a way to filter out bounced email ids from a segment after using it in a customer journey? i.e. to get a clean segment which doesn't include hard bounces?
I did create a suppression segment within the journey by adding behavioral block (email hard bounced) but it shows the same number of contacts as the original segment.
Hi
Please provide more info as Roy has requested below so we can help you further
Thanks!
Hello FANajmi ,
There is some ambiguity in the question. Please clarify if i have understood it correctly:
You created a suppression segment that pulls out all the hard bounced contacts that went through a C. Journey, and when you did that , it was populated with all the contacts instead of only the hard bounced ?
Was your segment looking similar to this:
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