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LS Central On-Prem integration with Shopify - Using Shopify Administrator

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Hi All

We are working to integrate On-Prem LS Central with Shopify with Shopify Administrator, and we are able to connect it but facing some issues as mentioned below.

1. When we try to fetch order from Shopify then we are getting this error.

Error : - The Customer Order Management Setup does not exist. Identification fields and values: Code=''.

2. When we try to fetch contacts from Shopify then we are getting this error.

Error : - The Member Management Setup does not exist. Identification fields and values: Code=''.

But we are configured the Customer Order Management Setup and Member Management Setup already, still facing the same issue.

Does anyone have any idea about this, please help with your valuable feedback. (Please refer screen shot).

Thanks.

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Dynamics 365 Business Central

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Gerardo Rentería Ga... 25,373 Most Valuable Professional on at

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Hi

Additionally, you could also post the query to LS support, and in the official Yammer forum.

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Shopify : New Conversations (yammer.com)

Best

GR

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DAnny3211 11,397 on at

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Hi there 👋

Thanks for your question!

The errors you're encountering during the LS Central On-Prem integration with Shopify suggest that the system is unable to locate the required setup records—even though you've configured them.

✅ Here’s what to check:

Verify Setup Codes
Ensure that the Customer Order Management Setup and Member Management Setup have valid Code values assigned. The error message indicates that the system is looking for a record with Code='', which means it’s trying to find a setup with an empty code.

Check Default Configuration
In LS Central, some integrations require a default setup code to be specified in the general configuration or connector settings. Make sure the integration knows which setup code to use.

Connector Mapping
Review the Shopify connector configuration to confirm that it's correctly referencing the setup codes you've created. If the connector is not mapped to the correct setup, it will fail to resolve them.

Restart Services / Reinitialize
After making changes to setup tables, try restarting the LS Central services or reinitializing the connector to ensure the latest configuration is loaded.

💡 If the issue persists, enabling detailed logging or tracing during the fetch operation may help pinpoint where the lookup is failing.

Hope this helps!
✅ Please mark this reply as helpful if it answered your question.
Best regards! 👋

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YUN ZHU 95,748 Super User 2025 Season 2 on at

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LS Central is not a standard feature of BC. Please contact your partner directly.

https://www.lsretail.com/products/ls-central-for-retail

Thanks

ZHU

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Sohail Ahmed 11,150 Super User 2025 Season 2 on at

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LS Central is not a standard feature of BC. Please contact your partner directly.

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Khushbu Rajvi. 20,647 Super User 2025 Season 2 on at

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If this helps: https://www.youtube.com/watch?v=SumPQXoNSFs

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Sumit Singh 10,299 on at

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Hi,

It’s more LS Central-specific.

Even if you configured the setups, the error usually means the Customer Order Management Setup and Member Management Setup codes aren’t linked correctly in the LS Central Shopify integration setup.

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Jeffrey Bulanadi 8,760 on at

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Hi,

If your LS Central On-Prem integration with Shopify is throwing errors about missing setup records, even though you’ve already configured them, it’s likely the connector isn’t resolving the setup codes properly. This usually stems from either blank or misaligned references in the mapping logic.

Here’s how to troubleshoot it cleanly:

Step 1: Validate Setup Codes

Check that both Customer Order Management Setup and Member Management Setup have valid, non-empty Code values. The error message referencing Code='' means the system is searching for a setup record with no code at all, which typically happens when the connector isn’t told what to look for.

Step 2: Confirm Default Setup References

Some LS Central integrations expect a default setup code to be explicitly defined in the connector or general configuration. If that reference is missing, even a perfectly configured setup won’t be picked up. Make sure the connector knows which code to use.

Step 3: Review Connector Mapping

Open the Shopify connector configuration and double-check that it’s pointing to the correct setup codes. If the mapping is off, even by a character, the connector won’t resolve the setup, regardless of whether it exists.

Step 4: Refresh the Environment

After updating setup tables or connector mappings, restart LS Central services or reinitialize the connector. This ensures the latest configuration is loaded and active.

Helpful References
LS Central Help – Shopify Configuration
LS Retail YouTube Tutorials
LS Retail Support Portal

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

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