Hi,
We are using the Event portal to manage the event registrations. It seems the default setting of contact-matching is First Name + Last Name + Email, but with our CRM, we only check the email address to definie if the contact exists.
We would like to know if it's possible to modify the contact-matching strategy like the functionnality of marketing forms?(https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-matching)
Thank you in advance.
Hi Clofly,
Thank you for the answer! It works well now.
Besides, do you have any idea how can we update the first name and second name if the registration is from an existing contact?
Hi xhj45,
Yes, we can create a new event administration settings record and use Email only strategy.
https://docs.microsoft.com/en-us/dynamics365/marketing/events-settings#event-administration
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Mansi Soni as our August 2025 Community…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Hamza H 141
Daniyal Khaleel 132
DAnny3211 130
