Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Issue with Searching by Keywords when uploading file to email

Posted on by 19

Hello!

I have tagged my images with two keywords - the campaign for which the image is being used (Rewewal, Enews, etc) and the type of image it is (banner, header, icon, etc).

When choosing which image to add to your email, the search option lets you search by keywords (there is no option to search by name of image), so I choose both keywords, Renewal & Icon. Here's where I've run into the problem. The search then comes back with all images associated with Renewal (all banners, headers, icons, etc) and all images associated with Icon (any campaign, Renewal, Enews, etc). It does NOT show me only the images which are tagged both Renewal & Icon.

Is there any way, when adding an image to an email, to search by 2 keywords and have it show me only the images are tagged with both those 2 keywords?

If not, would you suggest creating one keyword for Campaign_TypeofImage rather than tagging each image with two keywords? For example: Renewal_Icon, Renewal_Banner, Renewal_Header, Enews_Icon, Enews_Banner, Enews_Header, etc

This is not as much of an issue when you are in Files because you can use the Keywords and the Search bar, so I've at least come up with a work around in that area. I am mainly concerned about searching for an image while drafting the email.

Looking forward to hearing back!

Thank you,

Rebecca

  • Suggested answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: Issue with Searching by Keywords when uploading file to email

    Hi Rebecca,

    I can reproduce your issue.

    pastedimage1649061763168v1.png

    But as it is a by-design issue, it is recommended to post your issue to the Ideas forum.

    With requirements like this increase, the problem may well be released in the future. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans