Service | Customer Service, Contact Center, Fie...

How to add div tag or new row in create case form before subject

(0) Share

Report

Posted on by Saravanakumar P

Hi Team,

How to add div tag or new row in create case form before the subject. Please find the marked area. The purpose of this we need to show the description based on the subject dropdown list selection values

For example: If we select a subject from the dropdown as accounting then we need to so the description about the accounting in the above area.

Can you help me how to achieve this one in case the creation form?

Please find the screenshot.

All responses (2)

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report

RE: How to add div tag or new row in create case form before subject

Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Suggested answer

Community Member on at

Like (0)

Report
RE: How to add div tag or new row in create case form before subject

Hi partner,

It is difficult to create a dynamic div tag it in portal, but you can create a new field to show description based on subject value with the help of javascript.

Here are steps.

1.Go Settings > Customization > Customize the system> Entities > Case.

Create a new field named description and add it to the Web-Create Case form.

2.Write js code.

(1) Get subject value id.

The subject field is special, it shows name in the form but it store guid to database.

You can write following code in js, when you select one subject, it will open a dialog to provide if of it.

alert($("#subjectid").val());

(2) Add js code to the create case form of portal.

Select subject and click Edit button.

It will open one dialog and switch to Options tab and add js code.

$(document).ready(function () { console.log("ready!"); $("#subjectid").change(function () { alert($("#subjectid").val()); if ($("#subjectid").val() === "07c04ad1-d4e9-ea11-a817-000d3a1c5d97") { $("#new_description").val("test successfully"); } }); });

Save and refresh page to test.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.