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Hello,
I have a query regarding the notes which are getting created as a part of the CRM workflow. The issue is whenever the workflow creates a note in case entity it is showing the HTML codes instead of the original text format.
The workflow copies the description text from another entity and using that description, wf creates a note in the case entity, but with html code.
For eg, i have provided the text in the description as
Test
Test 1
When it comes to the note which is created by the workflow, it is showing
Test<br/><br/>Test 1<br/>
Can someone help to resolve this
When i Directly edit the note in the case entity, it's displaying without any issues. Issue is only when the ed creates the note.
Notes Created from Workflow is not containing div element. That is the reason why rich text is not applying.
Please add your content in this way to overcome the problem in workflow.
<div> Your dynamic text </div>. Hope this works for you.
Could you please enable the following setting and see if you still see the HTML tags in the timeline for notes
Hi,
Could you please test once by directly adding the text in the workflow rather then dynamically copy pasting.
Also, workflows when copying the description text , sometimes behaves weird. you can check this solution given here : community.dynamics.com/.../removing-html-from-email-description-record-creation-rules
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André Arnaud de Cal...
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