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"the given key was not present in the dictionary" when qualify lead

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Hello,

I am trying to qualify or convert a new created lead to both account and contact but a pop-up business process error show up telling me "the given key was not present in the dictionary", also when i empty the field fullname (firstname + lastname) the qualify run successfully, can any one help me please to solve this matter?

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Mohsin Khalid 501 on at

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Can you please mention the what is in log file.

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Wei Xiong on at

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You can check if there's plugin which is triggered during the time. I have encountered the same error when qualify lead. And it's turned out that there a custom plugin which caused the error. Once I disable this plug-in, the issue is mitigated.

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Mohammad Mohsin Khalid , bellow the log file content:

{"ActivityId":"","errorCode":2147746405,"message":"<strong>The given key was not present in the dictionary.</strong><br/>","stacktrace":" at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)\r\n at Microsoft.Crm.Extensibility.OData.CrmODataExecutionContext.Execute(OrganizationRequest request, ExecutionContext executionContext)\r\n at Microsoft.Crm.Extensibility.OData.CrmODataServiceDataProvider.ExecuteOperation(CrmODataExecutionContext context, EdmOperation edmOperation, Dictionary`2 parameters, Dictionary`2 boundParameters)\r\n at Microsoft.Crm.Extensibility.OData.ActionController.ProcessOperationRequest(String operationName, Dictionary`2 operationParameters, EntityReference entityReference, String boundEntityName, String boundEntityType)\r\n at Microsoft.Crm.Extensibility.OData.ActionController.<>c__DisplayClass11_0.<PostBoundAction>b__0()\r\n at Microsoft.Crm.Extensibility.OData.CrmODataUtilities.<>c__DisplayClass11_0`2.<InvokeActionAndLogMetric>b__0()\r\n at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)\r\n at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)\r\n at lambda_method(Closure , Object , Object[] )\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d__1.MoveNext()","Timestamp":1600176699281}

ID d'activité : 1b87f910-9baa-4773-bd1a-1406c1f64fc4

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Wei Xiong thanks for ur answer but there is no custom plugin

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Wei Xiong on at

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You may have to contact Microsoft support and provide the log details including the timestamp and activity id. MS support can check it further.

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