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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Get feedback from cust...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Get feedback from customer after the case is resolved

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Posted on by AccountAccount 151

After some case was resolved can we send some kind of satisfaction questionnaire to the customer in order to get his feedback?

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    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    I believe that's possible. Check this post - learn.microsoft.com/.../send-survey-flow

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