AX2012 R2 app crash KERNELBASE.DLL

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Posted on by Kauto

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Hi All,

My AX client has become rather unstable over the last month. The crash appears to stem from double clicking or opening a record from a listPage - namely Sales and Purchase orders.

Event log records the following:

Faulting application name: Ax32.exe, version: 6.2.158.0, time stamp: 0x50a63c26

Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3

Exception code: 0xe0434352

Fault offset: 0x00011d4d

Faulting process id: 0x1998

Faulting application start time: 0x01cfc20eaf78cdda

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: 16f67cb1-2e02-11e4-80e3-005056954fdd

Faulting package full name:

Faulting package-relative application ID:

does anyone know where to start?

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Tommy Skaue Moderator on at

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Are you're mixing AX2012 R2 with AX2012 R3 components. This is not supported by Microsoft.

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Kauto 2,699 on at

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Hi Tommy,

I haven't actually mixed any of the components so I'm not sure where this has come from?

How do I correct this? Back up all the databases, reinstall AX and restore them?

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Tommy Skaue Moderator on at

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Can you verify the version of the client is aligned with the version of the AOS service? You could also try to delete the AUC-files in your users local data hive (typically under %appdata%\..\Local). You could also try to delete any user data linked to the forms themselves. You'll find your users user data under Tools-Options. You could either remove them all, or find the ones the forms are dependent on.

In summary, these are in my experience potential causes of unstable client:

- Klient kernel version is not aligned to the service
- Invalid client cache in the AUC-files
- Invalid user data cache

I'm assuming the forms doesn't cause crash for other users, which would indicate the forms themselves are working. :-)

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Kauto 2,699 on at

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Running client and server on a Windows Server 2012 box Tommy, both 6.2.158

I've also upgraded from AX4.

Can't think of what else - I'll try your suggestions about the cache, but I'm guessing it would be common for other users.

Anything else that could be helpful?

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Tommy Skaue Moderator on at

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Please go ahead and delete auc and kti files in your users local appdata folder. The AX client needs to be closed during the deletion of those files.

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Kauto 2,699 on at

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I've done that now and restarted client, tested it a few times and it appears ok - will monitor this for a while and let you know. Thanks again.

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Tommy Skaue Moderator on at

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You know, Kauto, I think you're good. ;-)

Please be a helpful forum citizen and mark any helpful responses as answer. Thanks! :-)

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Vino9667 364 on at

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Hi Tommy Skaue,

Thank you soo much your solution worked for me appication is opening now...

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Tommy Skaue Moderator on at

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My distinct pleasure. :-)

Glad I could help.

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Ariston J. on at

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Hi Tommy Skaue,

Thanks for sharing it's also worked to me.

Clearing UAC File and KTI File inside User AppData Folder > Local, fixed my problem.

Issue:

AX Client keeps not responding and keep restarting.

Solution:

Delete all AUC File and KTI File, remember to close AX Client first before proceed to deletion.

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