No preview when i click Run Reports for a Queue in Dynamics 365 CRM

(0) Share

Report

Posted on by soro

I want to generate reports for queues, when I click Run Reports, I get a response 'No Preview', please assist, I want to generate reports for my Queus

All responses (2)

Answers (1)

Verified answer

Community Member on at

Like (0)

Report

RE: No preview when i click Run Reports for a Queue in Dynamics 365 CRM

Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Suggested answer

Community Member on at

Like (0)

Report

RE: No preview when i click Run Reports for a Queue in Dynamics 365 CRM

Hi soro,

If you want to get some options under ‘Run Report’ button, you need create reports for the ‘queue’ entity firstly.

You can refer following link to Create a report using the Report Wizard.

Create or edit a report using the Report Wizard (Dynamics 365 Customer Engagement (on-premises)) | Microsoft Docs

But ‘reports’ entity not show in the page of dynamics directly, you can go it through ‘Advanced Find’ button.

Then you can use 'Report Wizard' to create report, the following screenshot is only shows the first two steps, detailed steps are already included in the document above.

Or you can add ‘reports’ entity to site map of customer service hub apps directly.

Now, you can view the report you created.

Lastly, the entity shown in your screenshot is not queue, but queue item even though it shown as ‘Queues’ in site map, you can check it in pp designer.

you need change area to 'Service Management' to find true queue entity, then you can view report you just created under 'Run Report' button.

So if you want to view options in the entity your screenshot shown, you need create report for 'Queue item' entity.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.